On your website
A chat button, added with one line of code. Paste it into your site, or into your site builder’s custom-code box, and Live chat checks it’s there.
Available
Live chat
Answers your customers from what you’ve checked, on your website and by chat link everywhere else. If it doesn’t know, it says so, and your team takes it from there.
NZ$99a month · 150 chats included · cancel any time
+ NZ$49 a month AI control centre, once for all your assistants
Plus a one-off set-up and configuration fee, agreed after a short call.
Where customers find it
Everywhere else
A chat link and a QR code to put in your emails, on your invoices and on your signs.
Facebook Messenger and Instagram are coming. They need Meta to approve Buildloop’s app first.
How it learns your business
Think of it as a new staff member you’re training. Give it your price lists, policies and opening hours, and point it at your website.
It reads all of it and writes up its own notes on your business. You check those notes, and from then on it answers customers from what you’ve checked, nothing else.
1. You hand it the basics
Documents, opening hours, your website.
2. It reads everything
And lists the questions customers are likely to ask, with answers.
3. You check its answers
Approve each one, or tell it what to change.
4. It’s ready for customers
If it isn’t sure, it says so and passes the chat to you.
When it doesn’t know
It says so. Then it hands the chat to your team or takes the customer’s details, whichever you choose.
When someone wants a person
It hands the chat over, emails your team and tells the customer when to expect a reply. It knows your business hours.
Your team replies
They reply from Buildloop, where a suggested reply is waiting. It’s written from your checked answers and shows which ones it used. Nothing is sent until someone presses Send.
In your customer’s language
It replies in the language the customer writes in, and you read every chat in English. Type your reply in English and it goes out in theirs. Replies in te reo Māori and Samoan wait until a speaker has checked them, so for now it replies in English and says so. You can also keep it to English only.
It gets better every month
Most chat tools stay as good as the day you set them up. Live chat learns from its own chats, and you approve every change.
Customers say how it did
A thumbs up or down on any reply, and why. It notes every question it couldn’t answer.
It reviews itself
Early each month it reads last month’s chats and finds what it got wrong or couldn’t answer.
It ranks what matters
The changes that affect the most chats come first, and the review is emailed to you.
You approve
Accept, edit or say no to each one. Nothing changes without you.
It’s tested and republished
Every fix becomes a test, so the old answer can’t come back.
Round again
More chats answered without you, every round.
Staff chat, for your team
The same knowledge that answers your customers answers your team, plus everything you keep just for staff.
Ask instead of interrupting
Your staff ask about prices, how a job is done, suppliers or policies, and get an answer from what your business has taught it. Customers never see it.
Says where it came from
Every answer names its source and says whether a person has checked it. When it doesn’t know, it says so.
Wrong answers get fixed
Anyone can press This is wrong and say what’s right. It waits in your AI control centre for you to check, then every assistant knows it.
A list every Monday
You get an email with how many questions it couldn’t answer that week, and one place to write the answers. Staff questions don’t count toward your monthly chats.
Setting it up
Add your documents and website
Price lists, policies, opening hours: whatever your customers ask about.
See the likely questions
Live chat suggests the questions customers are likely to ask, each with an answer and where it came from.
Check each answer
Mark it ready, or tell Live chat what to change and it rewrites it.
Choose what it does and how it sounds
Hand over, take details, arrange a call back or share a link. Use the same words every time, or vary them. Set your business hours.
Test it, then publish
Ask it your own questions first. Publish when you’re happy with the answers.
Add the chat button or link
Put the button on your website, or share the chat link.
What it costs
Live chat
NZ$99a month
150 chats a month included, then NZ$0.50 for each extra chat.
AI control centre
NZ$49a month
You pay for it once, however many assistants you have. It holds your company details, knowledge and settings, and runs all of them.
NZ$148 a month in all, plus any chats over 150.
What counts as a chat
One customer’s conversation that Live chat replied in. If they come back after 24 hours of quiet, that’s a new chat. Tests and your own try-outs never count.
Not sure it’s the right fit? Start the discovery chat and we’ll help you choose.
Tested before it goes live
Every time you publish a change, Live chat is first tested against:
- Every answer you’ve checked
- Every correction you’ve made in a review
- Your own test questions
- Safety checks: people trying to change its instructions, talk it into a discount or a promise, get it to do unrelated jobs, or abuse it
A failed safety check stops the change going live until it’s fixed. Tests are free and don’t count as chats.
Your rules, on every reply
List the words and phrases it must never say, and add rules in plain English, like “Never promise a date. Offer a call instead.” Every reply is checked against them before it’s sent. A reply that can’t keep to them isn’t sent, and the chat goes to a person.
If someone misuses it
Abuse gets one polite reply, then the chat goes to a person and Live chat stays quiet in it. Attempts to misuse it, and requests for unrelated work, are politely turned down.
Reviews and reports
A review every month
Early each month Live chat reviews last month’s chats on its own and emails you. It suggests changes, the ones affecting the most chats first, each with the chats behind it. Accept a correction and it’s saved as a test too, so the old reply can’t creep back. Want one sooner? Start a review of any period whenever you like, or switch the monthly one off.
See how it’s going
Chats, how they ended, thumbs up and down, busy times, the most asked questions, where chats came from and their languages, with the main figures against the period before. Or ask your chats a question, like “What did people ask about price?”, and get a short answer with the chats behind it.
Your customers’ details
Card numbers and passwords
If a customer types one, it’s hidden before anything is saved or read by the AI, and they’re asked not to send it.
Who sees what
Everything is marked for customers or staff, so what’s only for staff never reaches a customer. Phone numbers, emails and addresses in your documents are held back from customers until you allow each one.
Returning customers
Your team sees a customer’s earlier chats with you. On your website, Live chat never assumes who someone is.
Where it’s stored
Your data is stored in Sydney. To write replies, text is sent to our AI provider in the US. How we look after your data.